The eEdge process flow starts with a lead. All leads, whether garnered from KW.com, personal agent websites, market center websites, etc., get filtered through eEdge’s myLeads component. The combining of sources allows for increased lead awareness and accountability on the agents’ end.
By storing all of an agent’s leads in a one-stop location, eEdge aims to increase productivity and prevent unanswered leads, therefore, increasing agents’ business. “Our industry has a bad history of not answering leads off of the Internet,” says Sylvester. “When we look at how many leads come from different sources and databases, agents just simply don’t see them all.
“And the agents’ databases are their own. We’ve made it so that we can’t take over their database, we can’t market to their clients or interact with them—they are our agents’ clients,” says Sylvester. “This system is about building and supporting our agents’ business, not our own.”
From there, agents can choose to move their leads into the contact management portion of eEdge. In myContacts, agents can keep track of consumer data, from lead initiation to close, using one centralized tool. Then, agents can select a marketing strategy. With myMarketing, agents can easily create high-end marketing pieces, including listing presentations and a fully automated “33 Touch” schedule, by automating data transfers from myContacts, the Keller Williams lead capture systems and more.
The transition to an e-transaction automatically follows with myTransactions, an electronic transaction solution designed to accommodate the technology comfort level of all parties involved. All forms are available online and auto-populate as the sale progresses.
eEdge also includes an e-signature function to quicken this stage of the transaction. Once the process has been completed, agents can move the client back to a post-transaction marketing plan to generate referrals and repeat business.
With the eEdge platform in place, KW agents are positioned to meet the needs of today’s consumers. “The ease of flow between themselves, their clients and any co-operating agents will be much cleaner and much more efficient,” says Brodie. “It will provide a clear document trail for everyone, eliminating any confusion or potential conflicts.”
eEdge has been designed to support agents of all technological capabilities, with Sylvester referring to it as “Apple simple.” “It lets the agents focus on the core of what they need to do and lets the experts do the rest,” she says.
In addition, eEdge is a great environmental step for the industry. Keller Williams will be the first franchise to offer a completely paperless system, a step that Sylvester thinks will make a significant impact to the industry at large.
“Everybody’s excited,” says Kinney, who posted about eEdge on Facebook. “The feedback has been phenomenal,” he says, regarding the plethora of positive comments left on his profile.
Adds Brodie: “The reviews so far have been fabulous.”
eEdge will officially begin its launch in Anaheim, California, at Keller Williams February conference, Family Reunion, while feature enhancements will continue to roll out throughout the year.
For more information, visit www.facebook.com/KWeEdge.