I have always been a people person, I have always gotten great pleasure in making someone else’s day. I have always believed that exceptional customer service in any business is key. I think that stems from my years in the hospitality business running boutique hotels in South Beach. It was our jobs to make our guests happy and we did whatever it took. As you can imagine we had to accommodate some very interesting requests (say no more…)
Years later I find my self in the Real Estate business and again, I believe customer service is key. Based on that belief I aim to give the best customer service to my agents and encourage them to do the same to their customers. It’s a pretty simple concept and my biggest pet peeve. If you accept the responsibility to do something for someone, then you must do it and do it well, period.